At Reoval, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window from the date you receive your item.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
RETURN PROCESS
To initiate a return, please contact our support team at support@reoval.com.
Once your return request is accepted, we will provide you with specific instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
RETURN SHIPPING & FEES
- Quality Issues: If the return is due to a product defect or an error on our part (wrong item sent), Reoval will cover the return shipping costs.
- Non-Quality Issues: For returns based on personal preference or "change of mind," the customer is responsible for the return shipping fees.
- Restocking Fees: We do not charge a restocking fee for returned items.
REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.